Seminare
ITIL® V3 Foundation (english)
With the objective of obtaining the ITIL® Foundation certificate in IT Service Management participants will gain knowledge of the ITIL® terminology, structure and basic concepts. Additionally, this course will give participants an understanding of core principles of ITIL® practices for Service Management.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by ITSM Partner GmbH under licence from and with the permission of OGC. ITSM Partner GmbH is accredited by EXIN to deliver ITIL® trainings.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by ITSM Partner GmbH under licence from and with the permission of OGC. ITSM Partner GmbH is accredited by EXIN to deliver ITIL® trainings.
Seminartermine
| Nächster Termin: 18.06.2012 - 20.06.2012 09:00 - 17:00 
Trainer: Richard Friedl | 1.455,00 € (exkl. MwSt.) |
Zielgruppe
Participants who strive to obtain the ITIL v3 Foundation Certification.Vorkenntnisse
General IT knowledge is beneficial.Inhalte
- Value of Service Management for customers of IT-services
- Service Lifecycle
- Key Principles, Models and Definitions
- The Five Core Processes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Preparing for and taking the ITIL v3 Foundation Certification Exam
Methodik
Lectures, Exercises, Discussions.
All thematic blocks will be accompanied throughout the whole course by revision and exam preparation to develop profound knowledge about the content of the curriculum.
Exam Preparation with Sample Papers is offered on the final day of the course, starting at about 2:00 p.m.
The ITIL Foundation Certification Exam will take place afterwards at about 3:30 p.m. The Exam will be held and evaluated by an independent testing institute, the TÜV Süd Academy.
All thematic blocks will be accompanied throughout the whole course by revision and exam preparation to develop profound knowledge about the content of the curriculum.
Exam Preparation with Sample Papers is offered on the final day of the course, starting at about 2:00 p.m.
The ITIL Foundation Certification Exam will take place afterwards at about 3:30 p.m. The Exam will be held and evaluated by an independent testing institute, the TÜV Süd Academy.
Trainer
- Richard Friedl
Kosten
1.455,00 € (exkl. MwSt.)
1.746,00 € (inkl. MwSt.)
Weitere Seminare aus diesem Themenbereich
- ISO / IEC 20000 Foundation
- ITIL® Managing Across the Lifecycle
- ITIL® V2 to V3 Service Manager Bridge
- ITIL® V3 Expert - Komplettpaket
- ITIL® V3 Foundation
- ITIL® V3 Intermediate Level - Capability Stream: Operational Support and Analysis
- ITIL® V3 Intermediate Level - Capability Stream: Planning, Protection and Optimisation
- ITIL® V3 Intermediate Level - Capability Stream: Release, Control and Validation
- ITIL® V3 Intermediate Level - Capability Stream: Service Offerings and Agreement
- ITIL® V3 Intermediate Level - Lifecycle Stream: Continual Service Improvement
- ITIL® V3 Intermediate Level - Lifecycle Stream: Service Design
- ITIL® V3 Intermediate Level - Lifecycle Stream: Service Operation
- ITIL® V3 Intermediate Level - Lifecycle Stream: Service Strategy
- ITIL® V3 Intermediate Level - Lifecycle Stream: Service Transition